Our Privacy Notice

Who are we?

Halse Farm Caravan and Camping is operated by Mrs Laetitia Brown who is a ‘controller’ under the General Data Protection Regulation and the Data Protection Act 2018.

Whose data do we hold?

We may hold data about the following people:

• Employees
• Customers and clients
• Suppliers and service providers
• Advisers, consultants and other professional experts
• Complainants and enquirers

Whose data will we collect?

We will only collect information from you that is relevant to your enquiry, stay or other interaction with us. In particular, we may collect the following information from you which is defined as ‘personal data’:

• Personal details
• Family circumstances

Special Categories

We may also collect information that is referred to as being in a ‘special category’. This could include:

• Physical or mental health details
• Racial or ethnic origin
• Religious beliefs or other beliefs of a similar nature

Basis for processing

The basis on which we process your personal data is one or more of the following:

• It is necessary to facilitate your stay, address your enquiry or other dealings with you
• It is necessary for us to comply with a legal or regulatory obligation
• It is in our legitimate interests to do so
• You have given us your consent (this can be withdrawn at any time by advising our data protection officer provided that the data is not being processed or retained to comply with a legal or regulatory obligation)

How will we use your data?

We may use your information for a variety of purposes typically including:

• Provision of your stay at Halse Farm Caravan and Camping
• Promotion of our goods and services
• Maintaining accounts and records
• Supporting and managing staff

Who will we share your information with?

There are strict rules about who we can share your information with and this will normally be limited to other people who will assist with your stay, enquiry or other dealings with us.

Where you authorise us we may also disclose your information to your family, associates or representatives.

How long will we keep your information for?

We will normally keep your information for a period of at least six, and normally fifteen years, so as to ensure that we comply with requirements of our insurers and any other regulations which may apply to us

Transfers to third countries

We will not ordinarily transfer your data to organisations in other countries

Security arrangements

We shall ensure that all the information that you provide us with is kept secure using appropriate technical and organisational measures

More information is available from the data protection officer

What rights do you have?

You have the following rights under the GDPR:

• Right to be informed
• Right of access
• Right of rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Rights concerning automated decision – making and profiling.

Right of access

You have a right to see the information we hold about you.

To access this, you will need to provide a request in writing to our data protection officer, together with proof of identity.

We will usually process your request free of charge and within 30 days however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and/or is very complex.

Right to erasure

You have a right to ask us to erasure your personal data in certain cases (details may be found in Article 17 of the GDPR)

We will deal with your request free of charge and within 30 days but reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims

To exercise your right to erasure please contact our data protection officer

Who can you complain to?

If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact the data protection officer. Please call the office to ask the data protection officer’s name.

If your complain remains unresolved then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk.